FAQs

Frequently Asked Questions

Find answers to common questions about our products, shipping, returns, and more.

Does this fix my hollow / sunken under-eyes?
Velune focuses on fuller-looking skin beneath the eyes to soften the hollow, sunken appearance. Results vary, and topical skincare does not replace injectable filler.

How long will one bottle last?
One 10 ml bottle should last around 3–4 weeks, depending on how much you use and how often you apply it.

Is it suitable for sensitive skin?
Patch test the mixture with your moisturizer before wider use. Every skin type can react differently. Stop use if irritation occurs and avoid contact with your eyes.

How soon will I see a difference?
Results vary from person to person. Use as directed and compare your skin in the same lighting over time.

How long does shipping take?
Standard US delivery takes an estimated 7–10 days from your order date. Express shipping is available for $4.99. See our shipping policy for delivery and package-protection details.

What does the 30-day bottle guarantee cover?
Damage, leaks and faulty droppers. Contact us within 30 days of delivery with your order number for a free replacement.

What if I run out within 30 days?
Contact us with your order number. We can review your request for complimentary serum or a discounted top-up.

How do I arrange a return?
Contact us with your order number. Our returns policy explains eligibility and next steps.